Política de reembolso

Exchanges for Defective or Damaged Products

Product exchanges are only available in cases where the item received has a defect, damage, or issue attributable to the shipping process or delivery handling.

To request an exchange, customers must contact our team through our official communication channels before sending any product back. The request must include details about the issue and proof of the defect (such as photos or videos, when required).

Once the exchange request has been approved, the product must be returned following the instructions provided by our team.

A replacement product will only be shipped after we have received and inspected the item being exchanged.

Exchange Requirements

• The issue must be reported before sending the product back.
• The product must be returned according to the instructions provided by our team.
• Exchanges will not be accepted for products that have been used, improperly handled, or damaged due to customer use.
• Exchanges are subject to product availability.

To begin an exchange request, please contact our customer support team through our official communication channels.